Refund policy

Refund & Return Policy

Your Satisfaction Comes First

At DryBoxers, we stand behind the quality, comfort, and performance of our leakproof underwear. If you're not completely satisfied with your purchase, we're here to help make things right.

1. Returns

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. If your return is approved, the item must be shipped back within 30 days of delivery.

Return Conditions

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed.

  • In their original condition and packaging.

  • Returned using tracked shipping.

Due to hygiene standards, we cannot accept worn or washed underwear.

Order Cancellations

Changed your mind? You have 1 hour after placing your order to request a cancellation. After that, your order may already be processing.

2. How to Start a Return

To request a return, contact our customer support team at support@dryboxers.com with your order number and a brief explanation of why you'd like to return your item.

Step 1: Email support@dryboxers.com with your order number and reason for return.

Step 2: Wait for approval and return instructions from our customer service team.

Step 3: Once approved, securely package your unused item and ship it to our designated fulfilment centre using tracked shipping.

Step 4: Keep your tracking number until your return has been processed.

Step 5: Once we receive and inspect your return, we'll notify you of the refund decision.

Please do not send items back without first contacting us.

3. Refunds

Once we receive your returned item, we'll inspect it and notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refund Processing Time

Approved refunds are typically processed within 10–15 business days after we receive your return.

Haven't Received Your Refund?

  • Check your bank account again.

  • Contact your bank or card provider, as processing times may vary.

  • If your refund still hasn't arrived, contact us at support@dryboxers.com.

4. Exchanges & Wrong Sizes

Received the Wrong Size?

If we sent you the wrong size, we'll send you the correct size at no additional cost.

Please contact us at support@dryboxers.com with:

  • Your order number.

  • A photo showing the size you received.

Ordered the Wrong Size?

If you accidentally ordered the wrong size, please contact our customer support team before returning anything. We'll guide you through the next steps.

5. Damaged or Defective Items

If your DryBoxers arrive damaged or defective, please contact us immediately at support@dryboxers.com.

Include the following information:

  • Your order number.

  • Photos or videos showing the issue.

  • A brief description of the problem.

We'll arrange a replacement for defective or damaged products. You won't need to return the defective item before receiving your replacement.

6. Return Shipping Costs

We do not offer free returns for standard returns.

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as an incorrect, damaged, or defective item.

All returns must be shipped to our designated fulfilment centre using a tracked shipping service.

Customers are responsible for securely packaging their returns. We cannot take responsibility for items lost or damaged during return shipping.

7. Refused or Uncollected Deliveries

If you refuse delivery or fail to collect your package, a $15 USD return shipping fee will be deducted from your refund to cover the costs charged by our shipping partner.

8. Contact Us

Have questions about your order, return, exchange, or refund?

Our customer support team is here to help.

Email: support@dryboxers.com

Please include your order number when contacting us so we can assist you as quickly as possible.

DryBoxers — Your Comfort and Confidence Matter to Us.