Shipping Policy

At DryBoxers, we take care in preparing every order to ensure your leakproof underwear arrives safely and provides the comfort, protection, and confidence you deserve.

1. Where We Ship

We currently ship exclusively within Australia.

All orders within Australia qualify for free shipping.

2. Processing Time

Please allow 1–3 business days for your order to be processed before shipment.

Every order is carefully prepared before being handed over to our shipping partners.

3. Shipping & Delivery Time

Once your order has been processed, delivery typically takes 6–15 business days.

Estimated total delivery time: 7–18 business days, including processing.

Please note that delivery times are estimates and may vary due to public holidays, weather conditions, carrier delays, or other circumstances outside our control.

4. Shipping Costs

We offer FREE shipping on all orders within Australia.

No hidden shipping fees or surprises.

5. Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available.

Your order is considered delivered when the shipping carrier confirms delivery to your address.

6. Shipping Carriers

We work with reliable shipping partners to deliver your orders safely across Australia.

Depending on your location, different shipping carriers may be used.

Orders containing multiple items may occasionally arrive in separate packages, each with its own tracking information.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@dryboxers.com.

Orders can only be cancelled before they have been processed by our fulfilment centre.

If your order has already been processed, please wait until it arrives and refer to our Return & Refund Policy.

8. Incorrect Shipping Addresses

Please ensure your shipping address is complete and accurate before placing your order.

DryBoxers is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

Additional shipping charges may apply if an order needs to be resent due to an incorrect address.

9. Lost, Stolen or Uncollected Packages

If your tracking information shows that your package has been delivered but you haven't received it, please check with your neighbours, building management, or the shipping carrier.

Please report any missing delivery within 7 days of the delivery confirmation.

DryBoxers is not responsible for packages lost or stolen after confirmed delivery, or for issues arising from alternative delivery arrangements selected by the customer, subject to applicable consumer laws.

Refused or uncollected deliveries may result in additional return shipping costs.

10. Questions About Your Order?

If you have any questions about shipping, delivery times, or tracking your order, our customer support team is here to help.

Email: support@dryboxers.com

Please include your order number so we can assist you as quickly as possible.

DryBoxers — Comfort and Confidence, Delivered.